Have a question? We've got you covered. Browse the topics below, or reach out to our team if you need personalized help.
Shipping & Returns
How long does shipping take?
Orders are typically processed within 3 business days. From there, delivery usually takes between 5 and 15 business days based on your location. You'll receive a tracking number by email within 3 to 5 business days of your order shipping.
Keep in mind that peak seasons, public holidays, or customs processing may occasionally add extra time to delivery.
How are shipping costs calculated?
Good news — we offer complimentary standard shipping on every order, with no minimum spend required.
What is your return policy?
We accept returns within 14 days of delivery. To be eligible, items must be in their original condition and packaging, unused and unopened.
How do I get in touch with Violet Concept?
Our support team is just a message away. You can reach us through our Contact Us page or by emailing us at support@violetconceptnow.store.
Orders
How can I track my order?
As soon as your order is on its way, you'll get an email with your tracking details. You can also use our Order Tracking page.
I didn't receive an order confirmation email. What should I do?
Start by checking your spam or junk folder. If it's not there, email us at support@violetconceptnow.store and we'll resend it right away.
Will I have to pay customs or import fees?
International orders may be subject to customs duties depending on your country's regulations. These charges are the buyer's responsibility.
What payment methods do you accept?
We support Visa, MasterCard, American Express, PayPal, and additional local payment methods at checkout.
Can I modify or cancel my order after placing it?
Contact us right away at support@violetconceptnow.store with your order number and we'll do our best to help before it ships.
What if I entered the wrong shipping address?
Please let us know immediately. Once shipped, you would need to contact the carrier directly with your tracking number to request a reroute.
What if I received the wrong item or my order is incomplete?
Please reach out to us at support@violetconceptnow.store with your order number and a photo of what you received.
Products
Do your products come with a warranty?
Yes. Every Violet Concept device is backed by a 1-year exchange warranty. Visit our Warranty Policy page for full details.
Why can't I return used personal care or wellness devices?
Because our devices come into direct contact with skin, we're unable to accept returns on opened or used items for health and hygiene reasons.
Why are your products priced higher than similar items on other marketplaces?
At Violet Concept, we only carry devices we genuinely stand behind — engineered for real performance, durability, and long-term results.