1-Year Limited Warranty
All products purchased from Violet Concept Now are covered by a 1-year limited warranty from the date of purchase. This warranty guarantees that our products are free from defects in materials and workmanship under normal use conditions.
What Is Covered
- Defects in materials or workmanship during the warranty period
- Products that malfunction under normal use and proper care
What Is Not Covered
- Damage resulting from misuse, abuse, accidents, or modifications
- Normal wear and tear, including cosmetic damage
- Damage caused by failure to follow product instructions or improper maintenance
- Loss or theft of the product
How to Make a Warranty Claim
If your product malfunctions within the warranty period, please contact our customer support team with your order details and a description of the issue. We may request additional information, photos, or videos to process your claim. If your claim is approved, we will replace the product at no cost to you.
Important Notes
- This warranty is valid only for the original purchaser and is non-transferable
- Proof of purchase is required for all warranty claims
- The decision to replace a product is at our sole discretion
For assistance or to submit a warranty claim, please contact us at support@violetconceptnow.store or visit our Contact Us page.