Informativa sui rimborsi
Thank you for choosing Violet Concept. Your satisfaction matters to us — if anything isn't right with your order, we're committed to making it easy to resolve.
By completing a purchase on our website, you agree to the terms outlined below.
1. Return Window Returns are accepted within 30 days of the delivery date. Once this period has passed, we are no longer able to process refunds, returns, or exchanges.
2. Eligibility Requirements To qualify for a return, your item must meet all of the following conditions:
- In its original, unaltered condition — unused, unworn, and free of damage
- Returned in its original packaging, complete with all included accessories, documentation, and labels
- Submitted with a valid order number or proof of purchase
Products that show signs of wear, damage, or are missing components may not be eligible for a full refund.
3. How to Request a Return Reach out to our support team at support@violetconceptnow.store within 30 days of receiving your order. Please include your order number and a brief description of why you'd like to return the item. Do not ship anything back before receiving written approval — we cannot guarantee acceptance of unauthorized returns.
4. Damaged, Defective, or Incorrect Orders If you receive an item that is damaged, not functioning as expected, or different from what you ordered, please notify us within 7 days of delivery. Send an email to support@violetconceptnow.store with your order number and clear photos of the issue. We will arrange return shipping at no cost to you and either send a replacement or provide a full refund — whichever you prefer.
5. Non-Returnable Items Due to health, hygiene, and safety standards, the following products cannot be returned once opened or used:
- Red light therapy panels and devices
- Massage and percussive therapy devices
- Skincare and facial treatment devices
- Air purifiers and breathable wellness devices
- Wellness patches and wearable health products
Unopened products in the above categories remain eligible for return within the 30-day window.
The following items are also excluded from our return policy:
- Gift cards
- Clearance or final sale items
- Orders returned more than 30 days after the delivery date
6. Refunds No restocking or return fees are ever charged. After we receive and inspect your returned item, we will send you a confirmation email regarding your refund status. Approved refunds are credited back to your original payment method within 5–10 business days. Please note that your bank or card provider may require additional processing time before the amount appears on your statement.
If more than 15 business days have passed since your refund was approved and you have not yet received it, contact us at support@violetconceptnow.store and we'll look into it immediately.
7. Exchanges The most efficient way to receive a different item is to return your original purchase and place a new order separately. If your item arrived in a damaged or defective condition, we will ship a replacement at no charge — simply reach out with supporting photos.
8. Order Cancellations Orders may be cancelled without charge within 4 hours of being placed. After this window closes, your order will have entered fulfillment and cancellation will no longer be possible. If your order has already shipped, our standard return process applies.
9. Return Shipping Costs Violet Concept will cover return shipping costs only in cases where the item received was damaged, defective, or incorrect. In all other circumstances, the cost of return shipping is the responsibility of the customer.
For orders valued over $75, we strongly recommend using a trackable shipping method with signature confirmation. Violet Concept is not liable for returned packages that are lost during transit.
10. Shipping Address Accuracy Please review your delivery address carefully before confirming your order. If a package is undeliverable and returned to us due to an incorrect or incomplete address, we will reach out to arrange reshipment. If we do not receive a response within 7 business days, a refund will be issued minus the original shipping cost.
11. EU Right of Withdrawal For orders delivered within the European Union, customers have the right to withdraw from their purchase within 14 days of receipt, without providing a reason. Returned items must be unused and in their original packaging.
12. Gift Orders If your purchase was designated as a gift at checkout and is later returned, a gift credit will be issued upon approval. If the order was not marked as a gift, the refund will be returned to the original buyer.
Contact Us Have a question about a return or refund? Our team is ready to assist. 📧 support@violetconceptnow.store Support Hours: Monday – Sunday, 09:00 AM – 09:00 PM PST We aim to respond to all inquiries within 1 business day.